We want you to be completely satisfied with your purchase. However, if for any reason you are not happy with your item, you may return it under the following conditions:
Return Conditions:
- Returns are accepted within 14 calendar days from the date of delivery.
- The item must be returned in its original condition, without signs of use or damage.
- Return shipping costs are the responsibility of the buyer.
- A refund will be issued after we receive and inspect the returned item.
Exceptions:
- Custom or personalized items are non-refundable unless otherwise agreed upon in advance.
- Items damaged during shipping can only be returned if accompanied by photo or video evidence of the package being opened.
How to Request a Return:
- Contact us at art@ladakholosho.com within 14 days of receiving your order.
- Include your order number and reason for the return.
- We will provide you with the return shipping address and further instructions.
- Once we receive the returned item, we will process your refund within 5 business days.