Last updated: 19 August 2026
I want buyers to feel confident when purchasing an original artwork. If you are not satisfied with your purchase, you may request a return under the conditions described below.
Return Period
You may request a return within 14 calendar days from the date the artwork was delivered.
To request a return, email hollada@gmail.com before sending the artwork back.
Return Conditions
To qualify for a return:
- the artwork must be returned in the same condition in which it was received;
- the artwork must not have been damaged, altered, framed, cleaned, or otherwise modified after delivery;
- the Certificate of Authenticity and any other items supplied with the artwork must also be returned;
- the artwork must be packed securely, preferably using the original packaging;
- the return shipment must be sent with tracking.
Please do not send an artwork back before receiving return instructions and the correct return address.
Return Shipping Costs
If you return an artwork because you changed your mind, the return shipping cost is your responsibility.
You are responsible for the artwork until it has been safely delivered to the return address. I strongly recommend using a tracked and insured shipping service.
If the artwork is incorrect, arrives damaged, or differs substantially from its description, please contact me before arranging a return. In such cases, return shipping costs will be discussed individually and covered where appropriate.
Original Shipping Costs
Original shipping charges are not normally refundable when an artwork is returned because the buyer changed their mind.
Original shipping charges may be refunded if the artwork was incorrect or damaged upon delivery, or where required by applicable law.
Damaged Artwork
If an artwork arrives damaged, contact me within 14 days of delivery at hollada@gmail.com.
Please include:
- your order number;
- photographs of the damaged artwork;
- photographs of the outer and inner packaging;
- a brief description of the damage.
A video of the package being opened may be helpful but is not required. Please keep the artwork and all packaging materials until the issue has been resolved.
Lost Packages
If tracking has not been updated for an unusually long period or the package appears to be lost, please contact me at hollada@gmail.com. I will open an investigation with the shipping carrier.
Non-Returnable Items
The following items cannot normally be returned:
- commissioned or personalized artworks;
- artworks altered or damaged after delivery;
- digital products or services, if any;
- gift cards, if any.
Commissioned or personalized artworks may still qualify for a remedy if they arrive damaged or do not correspond to the agreed specifications.
Colour and Display Differences
I make every effort to present artwork colours accurately. However, colours may appear slightly different depending on the buyer’s screen settings and lighting conditions. Minor colour differences caused by screen display are not considered damage.
How to Request a Return
- Email hollada@gmail.com within 14 calendar days of delivery.
- Include your order number and the reason for the return.
- Wait for the return address and packing instructions.
- Pack the artwork securely and send it using a tracked shipping service.
- Send the tracking number by email.
Refunds
After the returned artwork has been received and inspected, I will notify you by email.
If the return is approved, the refund will be issued to the original payment method within 5 business days. Your bank or payment provider may require additional time to display the refund in your account.
If the returned artwork is damaged because it was inadequately packed, an appropriate deduction may be made from the refund where permitted by applicable law.
Order Cancellation
If you need to cancel an order before it has been dispatched, contact me as soon as possible at hollada@gmail.com.
If the order has already been dispatched, it must be returned according to the procedure described above.
Shipping Information
For delivery times, shipping rates, tracking, customs duties, and packaging information, please read the Shipping Policy.
Contact
For questions about returns, damaged artworks, or refunds, contact: hollada@gmail.com.
This voluntary return policy does not limit any rights that may apply under mandatory law.