Last updated: 19 August 2026
I ship original artworks worldwide from Estonia. Each artwork is carefully packed by hand and sent with tracking.
Order Processing
Orders are normally prepared and dispatched within 3–5 business days after payment has been confirmed.
If additional preparation or special packaging is required, I will contact the buyer before dispatch.
Shipping Rates
- Local pickup in Estonia: free
- Delivery within Estonia: €12
- Europe, including the United Kingdom: €45
- North and South America: €75
- Other international destinations: €90
The applicable shipping charge is calculated automatically at checkout based on the delivery address.
Shipping Method and Tracking
Orders are sent using a tracked postal or courier service, normally Omniva or another suitable carrier selected according to the destination and size of the artwork.
After the artwork has been dispatched, the buyer will receive a shipping confirmation and tracking information by email.
Estimated Delivery Times
- Estonia: approximately 2–4 business days after dispatch
- Europe: approximately 7–14 business days after dispatch
- USA and other international destinations: approximately 10–21 business days after dispatch
Delivery times are estimates and cannot be guaranteed. Customs procedures, public holidays, weather conditions, or carrier delays may affect the delivery date.
Customs Duties and Import Taxes
Orders delivered outside the European Union may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
These charges are not included in the artwork price or shipping cost and, where applicable, must be paid by the recipient. Buyers are responsible for checking the import requirements of their country before placing an order.
Packaging
Every artwork is carefully packed using protective materials appropriate to its size, medium, and surface. Depending on the artwork, packaging may include protective paper, bubble wrap, rigid cardboard, reinforced corners, or a sturdy shipping box.
Delivery Address
The buyer is responsible for providing a complete and accurate delivery address. Please check the address carefully before completing the order.
If you notice an error after placing an order, contact me as soon as possible at hollada@gmail.com. An address cannot normally be changed after the parcel has been dispatched.
Damaged or Lost Packages
If an artwork arrives damaged, please contact me within 14 days of delivery at hollada@gmail.com.
Please include:
- your order number;
- photographs of the damaged artwork;
- photographs of the outer and inner packaging;
- a brief description of the damage.
Please keep all packaging materials until the issue has been resolved. I will contact the shipping carrier and work with you to find an appropriate solution.
If tracking has not been updated for an unusually long period or the package appears to be lost, please contact me so that an investigation can be opened with the carrier.
Returns
For information about returns and cancellations, please read the Return Policy.
Contact
For questions about shipping or delivery, contact: hollada@gmail.com.